Terms and Conditions

Welcome to Milan Consumer Care. By accessing our website or booking our appliance repair services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or requesting our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Our Services

Milan Consumer Care provides repair, maintenance, installation, and inspection services for gas stoves, gas hobs, cooktops, cooking ranges, gas geysers, and kitchen chimneys. All services are subject to technician availability and service location.

3. Service Appointments

Customers are requested to provide accurate contact and address details while booking a service. Appointment times are estimated and may vary due to traffic, weather, or unforeseen circumstances.

4. Inspection & Repair Charges

A service inspection or visit fee may apply. The final repair cost depends on the appliance condition, required labor, and replacement parts. Customers will be informed of the estimated charges before any repair work begins.

5. Spare Parts

Where replacement parts are required, genuine or compatible high-quality parts may be used based on availability. Any applicable warranty on replacement parts will be explained at the time of service.

6. Customer Responsibilities

Customers should provide safe access to the appliance and ensure that accurate information regarding the issue is shared with the technician. Delays caused by incomplete information or restricted access may affect service completion.

7. Warranty

Any service warranty, if applicable, covers only the specific repair performed and does not include damage caused by misuse, accidents, unauthorized repairs, power fluctuations, or normal wear and tear.

8. Cancellation & Rescheduling

Appointments may be cancelled or rescheduled by contacting Milan Consumer Care in advance. Cancellation charges may apply if the technician has already been dispatched.

9. Limitation of Liability

Milan Consumer Care shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services, except where required by applicable law.

10. Intellectual Property

All website content, including text, graphics, logos, images, and design elements, is the property of Milan Consumer Care unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

Milan Consumer Care reserves the right to modify these Terms and Conditions at any time. Updated versions will be published on this website and become effective immediately upon posting.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact Milan Consumer Care. We are happy to assist you.